These answers summarize the current Prime Pack Depot ordering, fulfillment, and return information. Contact our team if your question is specific to a product or order.
Products and ordering
What products does Prime Pack Depot sell?
The active catalog includes food containers, cups and lids, aluminum and foil supplies, bags, cutlery, gloves, straws, paper products, food wraps and film, janitorial products, and related operating supplies.
Can I request a larger or recurring order?
Yes. Use the wholesale inquiry form for case, pallet, truckload, or recurring-order assistance. Include product names or SKUs, estimated quantities, frequency, and your delivery ZIP code or pickup preference.
How can I confirm product availability?
Availability can change. Contact sales@primepackdepot.com with the product name or SKU, especially for larger or recurring orders.
Shipping, pickup, and delivery
Where do you ship?
Prime Pack Depot currently ships within the United States.
How quickly is an order processed?
Orders are processed for shipment within 3 business days. Delivery time after shipment depends on the destination and product availability.
Is local pickup available?
Yes. Free local pickup is available at 2329 Chaffee Drive, Maryland Heights, MO 63146. Contact the team if you need help coordinating pickup.
Do you offer local delivery?
Local delivery requires a local account setup. Contact sales with your business information, delivery location, and ordering needs.
Returns and support
What is the return window?
Eligible returns must be requested within 7 days and returned in the original packaging. The customer pays return shipping, and there is no restocking fee. Review the Return and Refund Policy for complete instructions.
How do I request a return or get order help?
Email sales@primepackdepot.com with your order number, the items involved, and a description of the issue, or call (636) 888-5280.